Frequently asked questions

How much can I borrow?

From Ksh 800 up to Ksh 10,000.

What is the Ksh 20 fee for?

It covers the cost of the transaction. If your application is rejected, it is sent back to you.

What does a loan cost?

A flat interest of Ksh 150 per loan, plus a Ksh 20 transaction fee. For example, borrow Ksh 2,000 and you repay Ksh 2,150, plus the Ksh 20 fee.

How long do I have to repay?

14 days from the day the loan is issued. Your due date is shown when you apply.

Who can apply?

Chama members who are 18 or older and have a valid Kenyan ID.

Why do you need my ID number and phone number?

To confirm who you are, to send the money to your M-Pesa number, and to contact you about repayment. We protect this data as described in our Privacy Policy.

Do I get my Ksh 20 fee back if my application is rejected?

Yes. If we reject your application, the fee is sent back to the phone number you applied with. See our Refund Policy.

How do I repay?

By M-Pesa, using the payment details we give you when your loan is approved. Keep the confirmation message.

Can I have more than one loan at a time?

No. Clear your open loan first, then you can apply again.

What if I cannot pay on time?

Late repayment attracts a penalty of Ksh 200. We may remind you using the phone number you applied with. Email us at loan@instanewsbuzz.com before the due date if you expect a delay. See section 5 of our Terms and Conditions.

What happens to my record after I repay?

Once your loan is fully cleared, your loan record is deleted from our system.

Did you not get a reply to your application?

Email loan@instanewsbuzz.com with your full name and ID number. We reply within 3 hours.